Refund Policy
At Cadneo LLC, we want to ensure you are fully satisfied with our Services and software products. This Refund Policy describes the terms and conditions for requesting refunds for subscriptions and custom engineering projects.
1. SaaS Subscriptions
For any software-as-a-service (SaaS) products provided by Cadneo LLC (including licensing for PlotyGo):
- Monthly Subscriptions: You may request a full refund within **7 days** of your initial subscription purchase. Subsequent monthly renewals are non-refundable, but you may cancel your subscription at any time to prevent future billing.
- Annual Subscriptions: You may request a full refund within **14 days** of your initial purchase or annual renewal date. After 14 days, refunds will not be issued, but you will retain access to the services until the end of the paid billing cycle.
2. Custom Software Engineering Services
For custom software development, cloud systems engineering, or B2B consultancy services:
- Refunds are governed by the specific **Statement of Work (SOW)** or service agreement signed between Cadneo LLC and the client.
- Payments made for completed development milestones that have been reviewed and signed off by the client are **non-refundable**.
- In the event of a project cancellation, any remaining unearned prepayments/deposits held by Cadneo LLC will be refunded in accordance with the terms specified in the service contract.
3. How to Request a Refund
To request a refund, please send an email to our support team with the following details:
- Your full name and organization name.
- The email address associated with the service account.
- The date of transaction and transaction ID (from your Stripe receipt).
- A brief explanation of why you are requesting a refund.
4. Refund Processing
Once your refund request is received and verified, we will notify you of the approval or rejection of your request. Approved refunds will be processed, and a credit will automatically be applied to your original credit card or payment method within **5 to 10 business days** (depending on Stripe and your bank's processing times).
5. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
hello@cadneo.com